Return Policy

Thank you for choosing AMEXTO! We strive to provide a satisfying shopping experience, and if for any reason you're not content with your purchase, our transparent return policy is here to put your mind at ease. Kindly review the following guidelines and procedures.

 

Eligibility for Returns: We accept returns on most products within 15 days from the date of delivery. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received. Some items, such as perishable goods, intimate or sanitary products, and gift cards, are not eligible for return.

Return Process: Initiate a return by contacting our customer support team within the specified return period. Share your order details and a brief explanation for the return. Our team will guide you through the process and provide a return authorization if applicable.

Return Shipping: Customers are responsible for the return shipping cost unless the return is due to our error or a defective item. We recommend using a trackable shipping service for safe returns. We are not liable for lost or damaged returns during transit.

Refund Process: Upon receiving and inspecting the returned item, we will notify you of the refund status. If approved, we will initiate a refund to your original payment method. Refund processing times may vary based on your payment provider and may take several business days.

Exchanges: For size, color, or product exchanges, contact our customer support team. We'll assist you in checking availability and feasibility. Any price differences between the original and exchanged items may apply.

Damaged or Defective Items: If you receive a damaged or defective item, promptly contact our customer support team. Provide detailed information and attach relevant photos. We will arrange a replacement or refund based on availability and your preference.

Non-Returnable Items: Certain items, like perishable goods, intimate or sanitary products, and gift cards, are non-returnable. Please review product descriptions before purchasing.

 

If you have questions or concerns about our Return Policy, reach out to us at info@amexto.com. We are here to assist and ensure a seamless return experience.